Flagstaff is a certified partner and distributor for LG Electronics. Together, we offer a state-of-the-art guestroom TV offering based on LG’s unique Pro:Centric platform that will provide guests with the latest in cutting edge technology coupled with stunning, ultra-slim design aesthetics.  With over 30 years of uninterrupted presence in the hospitality television industry, LG Electronics has served as the Industry Educator, technology creator and market share leader by developing technologies and products to lead the industry into the digital (High Definition) era:

  • LG is the largest and most experienced company in the hospitality television business – with Zenith products still in use from the 1980’s
  • LG has dedicated commercial market teams in the U.S. to support customers in ways that competitors are unable to match, with Sales, Engineering (Advanced Product Development) and Service groups.
  • LG has been the leader in Hospitality TV sales market share for the past ten years.

A rich history of industry firsts showing innovation and long-term dedication to the hospitality industry, as highlighted below:

LG – Industry Milestones Year
First hospitality dedicated DRM and Transcoder (Pro:Idiom) 2004
First built-in Remote Jack Pack functionality 2006
First industry use and integration of MPEG4 decoding 2007
First integrated application platform capability (Pro:Centric) 2010
First Hospitality TV to integrate Miracast feature (870 series) 2013

LG is a valued partner because they are committed to improving product development, manufacturing and usage to meet the demand for products with environmentally friendly features.  All LG Pro:Idiom hospitality products meet the current Energy star mandates allowing for them to be classified as Energy Star 6.0 compliant. Other manufacturers do not meet this requirement across their entire product line.  All of LG’s Hospitality products also include the following features, including technologies to reduce power consumption and in return increase cost savings per room.

  • ENERGY STAR 6.0 Qualified
  • RoHS Compliant (Lead free)
  • CEC Compliant
  • Incorporate LG’s Intelligent Sensor Feature

LG TV Product Information:

LG Commercial Service and Support

FOR SERVICE – CALL 888-865-3026

Please have the following information available when you call for support:

  • Model number (full SVC code)
  • Serial number
  • Location of unit
  • Purchase date
  • Problem description
  • On-site contact name, phone number and email

Service Process

  • A Case Number will be provided which will be referenced throughout the service process
  • All “mounted” units must be taken down prior to the service appointment
  • To expedite service, the following will be beneficial to the service technician:
    • Accessible power outlet and signal feed
    • Clean, lighted work space
    • Indicate problem on units
    • Have accessories nearby


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